Frequently Asked Questions
Quick answers to the most common questions about items.
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igitems Garanti®
Every order is protected from start to finish — secure payments, verified sellers and a full refund if anything goes wrong.
Money-Back Guarantee
If your order isn't delivered or doesn't match the listing, you get a full refund — no questions asked.
Secure Payment Escrow
Your payment is held safely by igitems and only released to the seller once you confirm delivery.
Account & Data Protection
Your personal info, payment details and trade history stay private and encrypted end-to-end.
Verified Seller Reviews
Every seller is identity-verified and continuously rated by real buyers — no fake feedback allowed.
Lifetime After-Sale Support
Need help months after a trade? Our support team has your back — for the lifetime of your account.
Transparent Dispute Center
Open a dispute in one click and track every step. Our mediators decide fairly based on the evidence.
Real-Time Fraud Monitoring
Every order is screened by our risk engine 24/7 — suspicious activity is blocked before it reaches you.
PCI-Compliant Payments
All card payments are processed through PCI DSS certified gateways with bank-grade encryption.